ORDER INFORMATION

DELIVERY & RETURNS

Before production

Submitting an order request does not take payment or guarantee stock. ALTER will contact you to confirm price, availability, sizing and delivery before moving forward.

Delivery

Available delivery methods, timing and cost are confirmed for your location when ALTER reviews your request.

Personalized pieces

CREATE YOUR ALTER is produced only after you approve the final design. Any applicable change or return terms will be confirmed before production begins.

Collection pieces

If you have a fit or order issue, reply to your order confirmation conversation so ALTER can review it directly with you.